One digital experience
for every stakeholder.
Experience Hub is the modern experience layer that brings back-office systems for policy administration, claims, and analytics into a unified digital front-end. Combined with CRM, agency management, and Quote to Card, it delivers one branded experience for every stakeholder.
Fragmented experiences carry real operational costs
Policy administration, claims processing, and analytics are powerful back-office engines, but they were never designed for end-user interaction. Members, employers, and brokers need to see policy status, track claims, and access billing without navigating administrative systems.
Experience Hub is the modern experience layer that brings these back-office systems into a unified digital front-end, tying them together with CRM, agency management, and Quote to Card to deliver one branded experience.
Designed for every stakeholder
Members & policyholders
Access claims, benefits, documents, billing, and service interactions in one place.
Employers & HR teams
Gain visibility into administrative actions, billing, enrollment, and employee-facing workflows.
Providers
Check eligibility, communicate with payers, and interact with administrative workflows efficiently.
Brokers & service teams
Improve transparency, reduce friction, and deliver a better overall experience to clients and members.
Key capabilities in one place
Experience Hub consolidates the interactions that matter most, from self-service and document exchange to messaging, billing visibility, and branded digital experiences.
Self-service actions
Allow users to complete common tasks like checking status, updating information, and submitting requests without phone calls or manual support.
Benefits & claims visibility
Real-time access to benefits information, claims status, and related activity for members and stakeholders.
Eligibility & plan visibility
Surface coverage details, eligibility status, and plan information so users quickly understand what applies.
Billing & payments
Transparent access to billing history, payment status, invoices, and related financial information.
Messaging & communication
Secure messaging, notifications, and communication between members, employers, and service teams.
Document exchange
Upload, download, and exchange documents securely within the platform: ID cards, EOBs, plan documents.
White-label deployment under your brand
Deploy private-label digital experiences that reflect your organization's identity and customer-facing standards. Every touchpoint, from login to claims, carries your brand.
- Custom branding and theming
- White-label portal deployment
- Consistent cross-channel identity
- Responsive across every device
Bringing back-office systems into a modern front-end
Policy administration, claims, and analytics are powerful back-office engines, but their value is locked away from the people who need it most. Experience Hub surfaces these systems into a modern digital experience, tying them together with CRM, agency management, and Quote to Card capabilities.
Deliver a modern digital
experience
For organizations that want a more modern, unified, and branded digital experience across insurance and benefits operations.